Shipping and Handling
We love to create things too and know that you'd like to start your new project as soon as possible.
We typically ship within 24 hours between Monday and Friday.
Within New Zealand- by couriers
- Non rural NZ: a flat rate of $7
- Rural Delivery $9.50 (Larger items such as Yarn Swifts may attract an extra small fee)
- Just needles: $5 to non rural addresses, $8.50 rural addresses
- Pick up by arrangement in Napier: free
- Orders should arrive within 5 working days
If your order has not arrived within 5 working days please contact us.
International Shipping- by Post (Limited tracking)
- Australia & Pacific Islands: Approximately $16 (shipping will be confirmed based on weight and size)
- Rest of World: $30.00
We're on a journey to becoming a more environmentally responsible company. We use the following packaging materials that we encourage you to re-use, recycle or compost:
- Reused packaging i.e. bubble wrap and padding materials, reused yarn storage bags
- Tissue Paper
* International shipping does not include or cover any duty or charges incurred in the destination country. Large items may attract extra shipping costs.