Shipping and Handling
We love to create things too and know that you'd like to start your new project as soon as possible.
We typically ship within 24 hours between Monday and Friday.
Within New Zealand- by courier
- Free shipping on orders over $199
- Orders up to $199: a flat rate of $7
- Rural Delivery $8 (Smaller items may be refunded a small portion)
- Just needles: $4 to non rural addresses
- Pick up by arrangement in Napier: free
- Orders should arrive within 5 working days
- Delivery can only be made to physical addresses (not PO Boxes)
If your order has not arrived within 5 working days please contact us.
International Shipping- by Post (untracked)
- Free on yarn orders over $200 (this does not include bulky items such as yarn winders and Yarn Swifts)
- Australia & Pacific Islands: $16.00
- Rest of World: $30.00
We're on a journey to becoming a more environmentally responsible company. We use the following packaging materials that we encourage you to re-use, recycle or compost:
- Reused packaging ie bubble wrap and padding materials, reused yarn storage bags
- Tissue Paper
* International shipping does not include or cover any duty or charges incurred in the destination country. Large items may attract extra shipping costs.