Term and Conditions
We want you to love your purchases. Please take a moment to read the terms and conditions below.
On the rare occasion a product is out of stock at time of purchase we will contact you via email as soon as possible and offer you the option of waiting for the product to arrive or canceling the order and receiving a refund .
All goods are carefully inspected and packaged to arrive to you in the best possible condition. In the unlikely event that the product is faulty we will happily replace it or offer a refund at our discretion. Please let us know within 7 days of receiving the goods.
If the product was damaged during transit please let us know as soon as possible and we will contact the shipping company directly.
We do our best to accurately represent our yarns. However, we realise that you are buying the product online and we want you to be happy with your purchase. If you have changed your mind about the product you will need to contact us immediately and provide proof of purchase in order to exchange the product. Goods must be returned within 2 weeks with the label still attached and in original condition at your expense. Exchanging or refunding goods is at the discretion of Eskdale Yarns. Refunds given on change of mind sales will be less the transaction fess incurred by us.
Unless faulty, please note that we are unable to offer refunds on clearance yarn, knitting needles, crochet hooks, or any other tools or accessories.
Your privacy is very important to us. We will not reveal your contact or email details to any other third party. The personal information that you give us when ordering is used to enable us to deliver your order and to contact you if we have any questions about your order.
We may also contact you via email if you have signed up for our newsletter so that we can share our latest news, products and offers.
If you choose to ‘Create an Account’ when at the Checkout, your address and contact details are securely held so that you do not have to enter these details again on your next order.
Credit card transactions with Eskdale Yarns are processed by Stripe, an accredited payment gateway. This means that your payment details are not transferred to or seen by us.